Volunteers FAQ

How old do I need to be to volunteer at the Centre?  

We have roles for anyone over 16; however, volunteers working directly with clients/service users must be over 18.

What kind of commitment is required?

Most of our admin/office-based roles ask you to give approximately ½ day per week, but this is flexible. For volunteers with a specific expertise, a more structured commitment is required i.e. regular weekly commitment for counsellors, and agreed timetable for therapists. If that’s not possible you could volunteer on an ad-hoc basis for fund-raising events or community engagement. Ideally, we ask that you will be able to volunteer with us for a period of 6 months or more.

What training and support will I receive?

All volunteers will be provided with relevant induction and training for the role they have chosen. Regular volunteer support groups are held regularly and networking is encouraged for learning and support. Relevant IT training will be provided where appropriate. Volunteer reviews are carried out after the first 3 months, and at least annually thereafter. We also offer £50 per annum towards professional development within related areas, after six months as a volunteer.

Can I volunteer if I have been recently bereaved?

Not in a client support role. if you have been bereaved or had personal experience of cancer (either yourself or a close family member) with in the last two years you will be unable to volunteer with us in a client support role. We do have other rewarding roles in administration, fundraising, helping at events and community engagement.

Will my expenses be paid?

Public transport expenses are paid or mileage up to a limit of 20 miles (currently at 45p per mile) or £10 per day. Parking is limited and cannot be guaranteed.  Volunteers who work 6 hours or more on a single day are entitled to a maximum of £5 for lunch.

Do I need a DBS check?

If you wish to apply for a role as a counsellor, therapist or telephone befriender, you will need an enhanced DBS check.  If you wish to apply as a Welcomer or Receptionist, you will require a standard DBS check. This will be organised for you.

Will I need to provide references?

You will need to give the contact details of 2 people who can provide references for you. These must not be members of your family. Where you have applied for a role that requires professional skills, one of the referees will need to be a qualified professional in that field.

What is the application process?

• Complete the application form available here

• If your application is successful, we will invite you along to an informal Interview.

• If you are accepted as a volunteer, we will then contact two referees.

• You will also be required to provide copies of your relevant qualifications, and insurance certificates where relevant.

• You will be requested to complete a DBS (Disclosure and Barring Service) check where relevant.

• All volunteers must attend an Induction Session and Training specific to their role.

Can I talk to someone about volunteering before applying?

To arrange an informal chat about volunteering at The Mulberry Centre please e-mail volunteer@themulberrycentre.co.uk, or telephone 020 8321 6300.

Still not sure?  Read our volunteer stories here